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Tag: Benchmark

James Dragatsis

Smart Talk

Resupply: Establish benchmarks, goals

August 9, 2023James Dragatsis

Q. What are some KPIs I can use to measure the success of our resupply program?  A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.  Compliance  The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...

Benchmark, Beyond HME, James Dragatsis, Resupply

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Also Noted

MHA sponsors home infusion benchmarking program 

December 15, 2020HME News Staff

ALEXANDRIA, Va. – Managed Health Care Associates, an alternate site  group purchasing organization, will serve as the 2021 sponsor of The National Home Infusion Foundation’s benchmarking program. The goal of the program: to establish national standards for patient satisfaction and clinical outcomes for home and specialty infusion. “Through the NHIF benchmarking initiatives, the industry can advocate effectively for expanding access to home infusion services, validate...

Benchmark, Home Infusion, Managed Health Care Associates, National Home Infusion Association (NHIA), National Home Infusion Foundation (NHIF)

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Also Noted

NHIA finalizes data definitions

February 26, 2016HME News Staff

ALEXANDRIA, Va. - The National Home Infusion Association has released its final set of Standard Definitions for Patient Outcomes Data to establish national benchmarks. The definitions, developed by a volunteer task force, include: adverse drug reaction, emergency department use, unplanned hospitalization, and medication error. "By collecting uniform data, the home and specialty infusion industry will take an important step toward describing and quantifying the value of home infusion as a critical...

Benchmark, Home Infusion, National Home Infusion Association (NHIA), Outcomes, standards, Tyler Wilson

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Define excellence

September 9, 2014Liz Beaulieu, Editor

HME News Publisher Rick Rector and I had an excellent conversation with the judges of the HME Excellence Awards in July, during which we pondered the following question: What's the definition of excellence and how has it changed?We all agreed that it's hard to look at financials the same way, with the havoc wreaked by competitive bidding and audits. A big chunk of what the judges look at when determining the winners of the awards is financials—net revenues, cost of goods sold, EBITDA—and...

Benchmark, HME Excellence Awards

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Include benchmarks in agreements

February 21, 2014Liz Beaulieu, Editor

Under tremendous pressure to reduce readmission rates, hospitals are more open than ever to establishing preferred provider agreements with HME providers, says healthcare attorney Elizabeth Hogue. “Providers need to understand them and actively pursue them,” she said. Here's what Hogue had to say about the elements of successful agreements, including benchmarks, the topic of a webcast she hosted Feb. 13. HME News: Why are these agreements becoming increasingly attractive? Elizabeth...

Benchmark, Elizabeth Hogue, Provider

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On the Editor's Desk

Live blogging from HME Business Summit: How do you stack up to FedEx?

September 14, 2010Liz Beaulieu, Editor

Don Davis of Duckbridge Advisors is comparing the financial performance of companies in the HME industry to companies in different, yet related, industries. Davis is starting off by giving background on national providers like Lincare and Apria, and manufacturers like Invacare. He says a point he'll be making throughout his presentation is that companies in the HME industry may not be happy with the margins they're making (Lincare's EBITDA margin was 24%  in 2009, down from 31% in 2008; and...

Benchmark, Financial Performance, On The Editor's Desk

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On the Editor's Desk

Live blogging from HME Business Summit: Top providers share successes, failures

September 13, 2010Liz Beaulieu, Editor

The panelists: Scott Lloyd of Extrakare, Tammy Zelenko of AdvaCare and Doug Westerdahl of Monroe Wheelchair. On business plans Lloyd: He uses a business plan as an ultimate managerial crutch. If a member of his staff says, "We need another driver," he says, "We agree, we'll add another driver next quarter, like it says in the plan." He uses it to guide decisions and really as a crutch on what he's going to do and when he's going to do it. He  does a business plan each year....

Benchmark, Business, Competitive Bidding, On The Editor's Desk, Open-book management, Planning

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The Compliance Team: It's 'all about continuous improvement'

January 26, 2010Mike Moran

SPRING HOUSE, Pa. - The Compliance Team has developed a new Internet tool that's designed to take patient satisfaction to a whole new level, said company President Sandra Canally. The accreditation company's new benchmarking tool went live last month and allows providers to chart patient satisfaction weekly, monthly, quarterly and annually in eight different areas. It also lets them compare their efforts against universal benchmarks--the averages of all providers who use the new Web tool. "This...

Benchmark, Patient satisfaction, The Compliance Team

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