Tag: Resupply
Sweet spot of resupply: Intersection of good data, great team
June 10, 2026Theresa Flaherty, Managing Editor
WATERLOO, Iowa – Providers need to measure the success of their resupply program with key metrics, VGM Fulfillment’s Mike DiMarco told Heartland Conference attendees this week.
“Having incomplete or fragmented data makes it difficult to leverage and act on,” said DiMarco, vice president of operations excellence at VGM Fulfillment. “You want to leverage your data and routines to be proactive vs. reactive.”
DiMarco spoke during a panel session titled...
DME Flow expands automation reach with new partnership
October 24, 2025Liz Beaulieu, Editor
RAPID CITY, S.D. – DME Flow is gaining momentum in its mission to streamline resupply operations for home medical equipment (HME) providers, thanks to new strategic agreements with VGM & Associates, says Tim Freidel, CEO and founder of the company.
The company’s automation solution wraps around a provider’s electronic medical record (EMR) system to accelerate the resupply order management process, reduce errors and, ultimately, pave the way...
Viemed reports strong sleep therapy growth, eyes resupply boom ahead
August 8, 2025Theresa Flaherty, Managing Editor
LAFAYETTE, La. – Viemed reported strong growth for its second quarter, with the fastest growth in its sleep division, CEO Casey Hoyt said on a recent earnings call.
During the quarter, the company’s sleep therapy patient census was up 15% sequentially and 51% year-over-year. New patient setups were up 72% year-over-year.
“We're focused on aggressively maintaining this growth trend with eight new sleep areas launched since the beginning of the year,”...
Tech-driven patient engagement: Experts urge providers to modernize resupply strategies
June 27, 2025Liz Beaulieu, Editor
WATERLOO, Iowa – Sleep and tech experts at VGM & Associates, ACU-Serve and Synthpop told HME providers at the Heartland Conference in June that they have more communication tools at their disposal than ever for top-notch resupply programs.
With adherence to CPAP therapy so important – “Less compliance, less orders,” said Kyle Neese, a senior account executive for ACU-Serve – they need to take advantage of those tools, they say.
“You can’t...
ACU-Serve hires Neese to drive growth
June 12, 2024HME News Staff
AKRON, OHIO – ACU-Serve has added Kyle Neese, who has more than eight years of experience in the respiratory care industry, as senior account executive. Before joining ACU-Serve, Neese dedicated his career to driving PAP resupply growth for clients nationwide during his tenure at ResMed. "The HME industry continues to be affected by significant market changes, and I’m thrilled to deliver the services and solutions to the best customers in the industry through ACU-Serve,” said...
ACU-Serve recommits to resupply
May 3, 2024Liz Beaulieu, Editor
AKRON, Ohio – ACU-Serve recently made its first acquisition since a private equity investment in October, putting into action its plan to offer more than billing and collections, and revenue cycle management services.
ACU-Serve announced in March that it had acquired Siesta Key, Fla.-based Beyond HME, a company that provides live calling services for CPAP resupply. ACU-Serve previously announced a partnership with Beyond HME in February.
“We want to be the one-stop shop,”...
ACU-Serve acquires Beyond HME
March 20, 2024HME News Staff
AKRON, Ohio – ACU-Serve has acquired Beyond HME, which offers resupply services, in a strategic move to enhance its offerings.
"The acquisition of Beyond HME represents a pivotal moment for ACU-Serve as we continue to pursue strategic growth opportunities in the health care sector," said Jim Knight, president of ACU-Serve. "Beyond HME's reputation for excellence and its focus on re-supply services complement our existing offerings, positioning us for even greater...
Resupply: Establish benchmarks, goals
August 9, 2023James Dragatsis
Q. What are some KPIs I can use to measure the success of our resupply program?
A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.
Compliance
The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...
Resupply: Start with culture
July 10, 2023James Dragatsis
Q. What does it take to run a successful resupply call center?
A. Whenever people ask me what made my call center successful, I always say the same thing: the people! The foundation of any successful business is the people, and that starts with the culture. Sure, you can have 200 employees and say, “Wow, look how successful we are,” but the reality is, are the employees happy and in a culture that promotes growth, respect and dedication?
A positive culture creates a...
Resupply: Take advantage of options
June 7, 2023James Dragatsis
Q. How do I choose the best resupply solution?
A. When looking at your resupply business and the best solution, it’s important to look at your overall business and the solutions implemented across all business lines. Resupply is unique in the sense that there are many ways to run a successful program without having all your eggs in one basket. The current array of options has made way for creating an optimized solution outside of your other business lines and software platforms.
The...