Tag: Resupply

Q. What are some KPIs I can use to measure the success of our resupply program?  A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.  Compliance  The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...

Q. What does it take to run a successful resupply call center?  A. Whenever people ask me what made my call center successful, I always say the same thing: the people! The foundation of any successful business is the people, and that starts with the culture. Sure, you can have 200 employees and say, “Wow, look how successful we are,” but the reality is, are the employees happy and in a culture that promotes growth, respect and dedication?  A positive culture creates a...

Q. How do I choose the best resupply solution?   A. When looking at your resupply business and the best solution, it’s important to look at your overall business and the solutions implemented across all business lines. Resupply is unique in the sense that there are many ways to run a successful program without having all your eggs in one basket. The current array of options has made way for creating an optimized solution outside of your other business lines and software platforms.    The...

Q. How do I find a resupply program that encompasses all communication modalities?  A. As PAP resupply has rapidly changed and expanded over the last decade, options for contacting patients have also grown – from IVR, live call and email to texting to electronic ordering. Finding a program and solution that best fits your business’ needs is key.    Enhanced technology has enabled us to reach more patients, and more efficiently, to capture resupply orders. We live...

AKRON, Ohio – ACU-Serve’s partnership with Beyond HME is a nod to the importance of a multi-modality approach to resupply, even as more and more solutions emphasize all things electronic, say execs from the two companies.  ACU-Serve announced in February that it was partnering with Beyond HME, a Florida-based live call solutions provider, to offer resupply services, as well as compliance and full-service consulting, to its clients. Then both companies announced in March that they...

BILLINGS, Mont. – Computers Unlimited has released TIMS Patient Subscriptions, an application that allows HME providers to enroll their patients in a resupply subscription during initial intake. Key integration points for the application include easy patient auto enrollment, automated compliance checks (eligibility, utilization, documentation and authorizations), patient contact options (phone, email, text or IVR) and auto-generated qualified orders. Computers Unlimited expects 80% of resupply...

Q. How well is my CPAP compliance and resupply program performing compared to other HME providers? A. Perhaps one of the more useful statements pertaining to business excellence is, "If it can't be measured, it can't be managed." Applying this to key aspects of our businesses is critical if growth and improvement objectives are going to be achieved. If a business goal or objective is to become a leader in CPAP compliance and resupply, it is essential to know the industry benchmarks to...

COLUMBIA, Tenn. - Baxter Management has bought SleepGlad, a cloud-based CPAP mask fitting and initial CPAP management platform for HME providers. The technology, which only requires patients to take a “selfie,” is manufacturer neutral, meaning providers can customize and add preferences from ResMed, Philips Respironics, Fisher & Paykel Healthcare or 3B Medical. “We are excited to have SleepGlad join our family of companies,” said David Baxter, owner. “We look forward...

Q. How do I maximize my CPAP compliance and resupply program?A. As a previous HME owner and CPAP provider, we found that focusing on the following key components allowed us to produce industry-leading results.Referral sourcesWe began by asking our referral sources what we can do to become an essential resource or partner to them. The answer was simple: better patient care. Ninety three percent of providers feel it is essential for patients to feel satisfied with their health care provider. Establishing...

WASHINGTON - Providers who get request letters from the Office of Inspector General for documentation for CPAP replacement supplies need to take them seriously, because there could be a lot of money at stake, say industry stakeholders. Providers who receive such a request from the OIG are asked to either audit 100% of their claims for supplies going back six years, or pull a statistically valid random sample and extrapolate the results. “Providers have to pay attention because the potential...