Skip to Content

Tag: Sleep Coaches


Smart Talk

Resupply: Measure it to manage it 

December 14, 2020Mark Boardman

Q. How well is my CPAP compliance and resupply program performing compared to other HME providers? A. Perhaps one of the more useful statements pertaining to business excellence is, "If it can't be measured, it can't be managed." Applying this to key aspects of our businesses is critical if growth and improvement objectives are going to be achieved. If a business goal or objective is to become a leader in CPAP compliance and resupply, it is essential to know the industry benchmarks to...

compliance, CPAP, Mark Boardman, resupply, Sleep Coaches


Read Full Articlered right arrow icon

Smart Talk

Resupply: Optimize patient engagement

November 11, 2020Mark Boardman

Q. How do I optimize patient engagement for maximum revenue and retention? A. Increasing patient engagement results in improved compliance rates and resupply revenue per patient. The question is how to optimize and maintain those levels of engagement and retention. Omni channel vs. single channel By studying customer engagement programs from other industries, we learned that the most successful programs utilize an “omni-channel” approach to optimize engagement. This method enhances the...

Mark Boardman, Sleep Coaches


Read Full Articlered right arrow icon

Smart Talk

Resupply Programs: Contract for expertise

October 5, 2020Mark Boardman

Q. What are the advantages of outsourcing my compliance and resupply program?A. As a previous HME owner and CPAP provider, we found it very challenging to consistently maintain maximum levels of patient compliance and supply orders.Optimizing our patient outreach many times required resources beyond the scope of our operation. Thus we resorted to inconsistent patient follow-up or engagement combined with an IVR (robo-dial) system. This, ultimately, did a disservice to the patient and their provider...

CPAP, Mark Boardman, Sleep Coaches


Read Full Articlered right arrow icon

Smart Talk

Resupply Programs: Establish point of differentiation

September 9, 2020Mark Boardman

Q. How do I maximize my CPAP compliance and resupply program?A. As a previous HME owner and CPAP provider, we found that focusing on the following key components allowed us to produce industry-leading results.Referral sourcesWe began by asking our referral sources what we can do to become an essential resource or partner to them. The answer was simple: better patient care. Ninety three percent of providers feel it is essential for patients to feel satisfied with their health care provider. Establishing...

CPAP, Mark Boardman, resupply, Sleep Coaches


Read Full Articlered right arrow icon

Specialty Providers

ABC Plus, Sleep Coaches spot revenue opportunities

August 3, 2020Tracy Orzel

LOS ANGELES - ABC Plus Pharmacy and Sleep Coaches have partnered with [email protected] to help HME providers maximize revenue by improving patient outcomes for neb-med and CPAP patients.“Our industry loves to talk about patient follow-up, and disease and outcomes management,” said Marcus Kruk, director of sales for ABC Plus Pharmacy. “The high-dollar patients fall into that category because they can support it; but when it comes to these patients, that's not the reality because of the...

ABC Plus Pharmacy, CPAP, neb meds, resupply, Sleep Coaches


Read Full Articlered right arrow icon

Also Noted

Sleep Coaches engages Allegiance Group

June 11, 2020HME News Staff

MINNEAPOLIS - Sleep Coaches has tapped Allegiance Group to help its customers improve patient pay collections. “Our team at Sleep Coaches is continually helping our HME clients maximize patient revenue by optimizing their patient's CPAP compliance and resupply programs,” said Mark Boardman, president. Sleep Coaches partners with providers to grow their resupply business. Allegiance Group offers comprehensive private pay patient billing and debt collection strategies for the health care...

Allegiance Group, Sleep Coaches


Read Full Articlered right arrow icon

Specialty Providers

Sleep Coaches heightens patient engagement

January 31, 2020Theresa Flaherty, Managing Editor

MINNEAPOLIS - Mark Boardman has sold his HME business to focus on his proprietary CPAP resupply platform and live-call program called Sleep Coaches. Boardman first developed the program for his business, after realizing there had to be a better way to connect with his CPAP patients, who only responded to automated phone calls about 15% of the time. “Right after the patient is set up on CPAP, we have respiratory therapists start following up and we let the patient know that they have...

CPAP Resupply, Mark Boardman, Sleep Coaches


Read Full Articlered right arrow icon