Tag: Patient engagement

GRAND BLANC, Mich. – Hart Medical Equipment is leveraging text messaging to help reduce hold times and, overall, improve communication with customers. Customers can now text the company’s main line (888-606-8778). The first time customers text Hart they will receive a message that asks them to accept the company’s HIPAA policies. Hart’s supply, patient pay, PAP intake and main call center departments now all accept text messages. Hart has shared ownership by Henry Ford...

WINTER PARK, Fla. - HomeCare Connect has launched TextConnect, a free texting service. During its initial contact with an injured worker, the company will now ask if they prefer to communicate via texts or phone calls. “Texting is convenient and fast,” said Vonesa Wenzel, managing partner. “People tend to send calls from unknown numbers to voicemail and end up playing phone tag with the clinical care coordinator. With TextConnect, injured workers and their families respond at their...

YARMOUTH, Maine - A majority of HME providers (70%) plan to shake up their patient engagement efforts in 2020 to incorporate new technology, according to the most recent HME Newspoll.Those providers say they will try and shift their efforts away from more tried-and-true methods like live calls as a way to follow up with their patients to ensure compliance or automate order refills.“(We'll still do) live calls periodically, but (we're) evolving to email correspondence for most patients,”...

LENEXA, Kan., and NEW YORK - WellSky and Citus Health are launching an integrated, web-based and mobile patient engagement module for WellSky CPR+ and CareTend home infusion clients that allows them to improve documentation processes and engage in real-time, direct communication with patients and clinicians. “At Palmetto Infusion, we know that increasing collaboration and communication between infusion patients, clinicians, and internal staff improves care quality and outcomes for our patients,”...

ATLANTA - Brightree has added a patient engagement tool to the toolboxes of its HME provider customers.At Medtrade in October, the company debuted Patient Hub by Brightree, a mobile app that automates and simplifies how providers connect with their patients. It had the app on display at its booth on a jumbo-sized smart phone that Steve Rogers, vice president, product management, dubbed “phonezilla.”“We wanted to give providers a tool where they could communicate where people communicate...

NEW YORK - Citus Health, a digital health solutions provider for the post-acute care industry, has been chosen by OptionOne Pharmacy, a home infusion provider, to enhance the company's digital capabilities with patient engagement and outcomes tracking solutions. OptionOne will roll out the Citus Health Call Bell HIPAA-compliance, secure messaging solutions to streamline patient to staff and staff to staff communications, and eliminate inefficient phone and paper processes, according to a press release....

STOUGHTON, Mass. - Medical Specialties Distributors has acquired Verbal Applications, also known as VerbalCare, a developer of apps that allow patients to communicate better. “The strategic combination of MSD and VerbalCare enhances the 'Total Enterprise Solution' we provide our customers, which includes other technology products designed to help our customers improve efficiency and patient outcomes,” said Jim Beck, CEO of MSD, in a press release. Verbal Applications will...