Tag: Patient engagement
Customization, communication and clinical strength: The indie edge in complex rehab
June 25, 2025Liz Beaulieu, Editor
WATERLOO, Iowa – In a market that has been heavily consolidated over the years, independent complex rehab providers say they are differentiating themselves with product customization and referral and patient engagement.
“We’ve specialized in a lot of complex cases,” said Scott McGowan, a sales manager at Custom Mobility. “We’re able to do a lot of manufacturing and design work. That’s our value-added service. We can take the product and modify it,...
Encore Healthcare crosses milestone
August 7, 2023HME News Staff
LIVINGSTON, Tenn. – Encore Healthcare’s Nexus software is now serving more than 100,000 patients across the United States. “We are thrilled to reach this important milestone,” said Zach Gantt, RRT, FAARC, CEO of Encore Healthcare. “Our team’s dedication to developing a robust and user-friendly software solution, coupled with the unwavering support from our clients and partners, has made this achievement possible. We are grateful for the opportunity to make a positive...
WellSky launches patient engagement platform
April 11, 2023HME News Staff
OVERLAND PARK, Kan. - WellSky has launched WellSky Patient, a patient engagement platform to identify health risks, avoid complications and improve outcomes through stronger transparency and communication between patients, families and clinical care teams. Using the platform, patients can stay connected to their care providers between visits through two-way communication, video-based telehealth and guided condition management programs. At the same time, using patient-generated data from health status...
Reaction to Best Buy Health partnerships: ‘HME companies must innovate’
March 31, 2023Liz Beaulieu, Editor
YARMOUTH, Maine – Best Buy Health’s recent partnerships with five of the 10 largest health systems to provide remote monitoring, telehealth and patient engagement services in the home is a sign the big box retailer is crossing over into HME territory, according to 77% of the respondents to a recent HME Newspoll.
Most recently, Best Buy, which acquired Current Health in 2021 and before that GreatCall in 2018, announced in March that it had a new partnership with Atrium Health,...
Hart Medical: Text us!
October 10, 2022HME News Staff
GRAND BLANC, Mich. – Hart Medical Equipment is leveraging text messaging to help reduce hold times and, overall, improve communication with customers. Customers can now text the company’s main line (888-606-8778). The first time customers text Hart they will receive a message that asks them to accept the company’s HIPAA policies. Hart’s supply, patient pay, PAP intake and main call center departments now all accept text messages. Hart has shared ownership by Henry Ford...
HomeCare Connect adds text service
March 5, 2020HME News Staff
WINTER PARK, Fla. - HomeCare Connect has launched TextConnect, a free texting service. During its initial contact with an injured worker, the company will now ask if they prefer to communicate via texts or phone calls. “Texting is convenient and fast,” said Vonesa Wenzel, managing partner. “People tend to send calls from unknown numbers to voicemail and end up playing phone tag with the clinical care coordinator. With TextConnect, injured workers and their families respond at their...
Providers retool their communication skills
February 21, 2020Theresa Flaherty, Managing Editor
YARMOUTH, Maine - A majority of HME providers (70%) plan to shake up their patient engagement efforts in 2020 to incorporate new technology, according to the most recent HME Newspoll.Those providers say they will try and shift their efforts away from more tried-and-true methods like live calls as a way to follow up with their patients to ensure compliance or automate order refills.“(We'll still do) live calls periodically, but (we're) evolving to email correspondence for most patients,”...
WellSky, Citus Health partner on patient engagement
April 9, 2019HME News Staff
LENEXA, Kan., and NEW YORK - WellSky and Citus Health are launching an integrated, web-based and mobile patient engagement module for WellSky CPR+ and CareTend home infusion clients that allows them to improve documentation processes and engage in real-time, direct communication with patients and clinicians. “At Palmetto Infusion, we know that increasing collaboration and communication between infusion patients, clinicians, and internal staff improves care quality and outcomes for our patients,”...
Brightree launches digital hub
November 30, 2018Liz Beaulieu, Editor
ATLANTA - Brightree has added a patient engagement tool to the toolboxes of its HME provider customers.At Medtrade in October, the company debuted Patient Hub by Brightree, a mobile app that automates and simplifies how providers connect with their patients. It had the app on display at its booth on a jumbo-sized smart phone that Steve Rogers, vice president, product management, dubbed “phonezilla.”“We wanted to give providers a tool where they could communicate where people communicate...
Citus Health chosen by OptionOne Pharmacy
July 25, 2018HME News Staff
NEW YORK - Citus Health, a digital health solutions provider for the post-acute care industry, has been chosen by OptionOne Pharmacy, a home infusion provider, to enhance the company's digital capabilities with patient engagement and outcomes tracking solutions. OptionOne will roll out the Citus Health Call Bell HIPAA-compliance, secure messaging solutions to streamline patient to staff and staff to staff communications, and eliminate inefficient phone and paper processes, according to a press release....