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ThedaCare at Home learns from gemba

November 1, 2013Jennifer Keirn

APPLETON, Wis. - It's called “going to gemba”—a Japanese word that's part of the Lean lexicon, meaning going to the heart of the work to study core processes.It's a place ThedaCare at Home goes frequently, but not just for observation. This Appleton, Wis.-based provider uses the principles espoused by the Toyota Production Method to find and eradicate muda (waste), mura (unevenness) and muri (overburdening).“It boils down to simple things,” says Randy Lutz, manager of...

HME Excellence Awards, Lean, Randy Lutz, thedacare at home