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Providers place value on non-clinical staff

October 25, 2019Theresa Flaherty, Managing Editor

YARMOUTH, Maine - The vast majority of respondents to a recent HME Newspoll said they pay non-clinical staff more than the federal minimum wage of $7.25 an hour.It's important to recognize that front-line employees like customer service reps and delivery techs not only have stressful roles, but also set the tone for patient experience, say providers.“They are the ones that deal with the public and, therefore, they need to be compensated at a reasonable rate,” wrote Michael Murphy, president,...

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