Tag: Collections

AKRON, Ohio - ACU-Serve, which provides billing and collection services, has added intake services to its offerings and hired Linda Czekanski as director of intake and training. “ACU-Serve plans to rapidly grow the intake side of the business,” the company stated. “Linda is an accomplished healthcare professional who is know for a tireless work ethic and energetic approach to a variety of initiatives.” Czekanski has worked with multiple organizations across a wide range of...

A. Yes, a collection policy defines the mission and rules you want employees to follow to reach company goals. It guides employees on how to handle patient accounts and outlines your approach to balancing getting paid with customer satisfaction.Policies will differ for each provider. For example, direct providers may demand more credit cards captured upfront versus providers receiving referrals or infusion providers, who are supporting end-of-life scenarios.Collection procedures detail the patient...

A. A collection policy is the set of procedures your company will follow to ensure payment of patient accounts. To cover the key elements in your policy, answer these five basic questions:What are your collection goals?Always start with the end in mind, so establish your collection goals. Industry goals to consider include: days sales outstanding, clean claim ratio, open order days, hold days, cash recovery rate, denial rate, write-off rate.How will those goals be measured?Goals should use SMART...

A. In today's environment, HME margins are narrower than ever. Tightening margins mean you cannot afford to allow any payments to fall through the cracks. What can you do to close the gaps? A written collection policy.A policy serves as your company's rulebook for all the procedures starting from the time an order is received until the balance is paid. Here are four benefits of using a policy:Documenting procedures to drive resultsBy taking the time to outline your workflow, the policy will serve...

A. Did you know that 60% of the amount owed by patients is never collected, and that 30% of patients have a past due balance of 60 or more days?Even if you are collecting initial copays up front, HME providers are quickly realizing the value of having a card on file for future payments is more of a necessity than it has ever been. What's astonishing is the rate in which automated payments is growing—111% year over year—and that number will certainly continue to rise.Failure to create...

MIDDLETOWN, N.J., and OVERLAND PARK, Kan. - BBMK Technologies, the provider of a cloud-based homecare software solution called NikoHealth, has entered into an agreement with the Allegiance Group. Per the agreement, NikoHealth customers will have access to COLLECTPlus, a proprietary private-pay billing collections solution from the Allegiance Group. “This relationship will complement the services offered by NikoHealth in the HME/DME market," said Michael Kutsak, NikoHealth's CEO. “We are...

LENEXA, Kan. - Mediware Information Systems has announced that Empire Home Infusion Services in Ballston Spa, N.Y., has expanded its partnership with the company to include on-site consulting and training. The provider, part of the St. Peter's Health Partners System, says the consulting and training has improved its relationships with referral sources. “We can now stand by our commitment to always respond to incoming referrals within thirty minutes,” said Michelle Mazzacco, vice...

The making of New Year's resolutions is a customary tradition on Dec. 31. As the ball drops and the New Year is upon us, we look for ways to improve ourselves and our companies in a variety of ways. One resolution that should make the top of your list is improving your overall collections. With reimbursement levels at an all-time low, collections turnaround is more important than ever. Most people give up on their New Year's resolutions by March. We go into the challenge with hope, faith and determination....

OVERLAND PARK, Kan. - A/R Allegiance Group has expanded its services to include medical billing, positioning the company to offer full revenue cycle management. The company's CollectPlus helps providers recover private pay collections and now ClaimCollect can do the same for insurance reimbursement. A/R Allegiance has packaged its services into a five-step revenue cycle management process to help providers grow and thrive: pre-billing documentation audits, billing all types of payers, collections,...

ATLANTA - Patientco added more than 2.4 million patients across multiple healthcare providers to its user base in the first quarter of 2015. The company, which helps providers collect patient payments, says enhancements like the new mobile-ready PatientWallet have helped to drive growth. “Healthcare organizations are learning how to factor patients into the traditional way they've operated from a revenue cycle perspective, which is not an easy task as most are dealing with shrinking margins,...