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Tag: John Stalnaker


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Work From Home: Avoid peaks, valleys

August 12, 2020John Stalnaker

Q. How can I ensure employees remain effective?A. The final piece of the work-at-home puzzle is maintaining consistent employee efficiency and effectiveness.There are several ways for providers to monitor how productive and effective employees are while working remote. Providers will need to build a process that is consistently measuring the workflow and avoid the peaks and valleys that are sometimes associated with a remote workforce.ACU-Serve uses a user activity monitoring software. ACU-Serve...

ACU-Serve, John Stalnaker


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Work from home: Eliminate touches

July 9, 2020John Stalnaker

Q. How can I ensure my team is working efficiently?A. After providers analyze their data and determine that the work is getting done, the next piece of the puzzle is to determine how effective the team is while working the claims. This is critical to the profitability of a business, since every time a team member interacts with an invoice or fights with an insurance company, there is an associated cost. The bottom line is that every time a provider eliminates the need for a human to interact with...

ACU-Serve, John Stalnaker, work from home


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Work From Home: Put measures in place

June 10, 2020John Stalnaker

Q. How can I ensure employees are working efficiently and getting things done?A. Many people in the workforce have transitioned to working from home and there are a couple key components to review when managing a remote workforce. First, you need to put measures in place to gauge if the work is getting completed on time and if the teams are working effectively. To do this, you need to address workload.Regardless of the billing platform a provider has implemented, there are several ways to get a high-level...

ACU-Serve, John Stalnaker, work from home


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Work From Home: Equip your employees

May 13, 2020John Stalnaker

Q. What do my employees need to work from home?A. Initially, this first column was going to cover transitioning employees home, but the COVID-19 pandemic taught everyone that lesson very quickly! Now that most of us have a home-based workforce, we need to equip the home office with everything our employees need to get the work done effectively and efficiently.ACU-Serve transitioned to a work at home model three years ago and now manages employees in almost every state, as well as a large offshore...

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