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Tag: Bill Paul


Smart Talk

Strategic Planning: Review, be realistic

August 12, 2020Bill Paul

Q. How can I create a strategic plan for now and in the future?A. With all that your business has gone through this year and the current environment we find ourselves in, we must create a sustainable strategic sales plan to close out 2020, and carry the business through 2021.There are four basic elements of a sales strategy that must be considered and executed:• Assess the current market and referral accessibility• Review products and services currently offered• Review the...

ATLAS-RPM, Bill Paul


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Smart Talk

Strategic planning: Keep people moving

July 9, 2020Bill Paul

Q. How do we provide good service and timely repair during the current COVID-19 pandemic?A. The service and repair departments are vital to making sure our clients are taken care of when they need us most in the crisis we are facing.Some companies are turning away clients, leaving them with no way to complete their MRADLs or causing them to risk more exposure with additional care coming into their homes. We need to do better, whether that be through phone troubleshooting and virtual assistance when...

ATLAS-RPM, Bill Paul


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Smart Talk

Strategic Planning: Emphasize visibility, agility

May 13, 2020Bill Paul

Q. What are good operation management strategies during challenging times?A. The COVID-19 pandemic has made us take a hard look at how our businesses in the HME industry operate. The operating systems and procedures that had been in place for years have been seriously disrupted. When faced with exceptional events, leaders need to take a hard look at their now. Steering company operations during uncertain times requires an analytical approach with an emphasis on visibility, control and agility.With...

ATLAS-RPM, Bill Paul, strategic planning


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