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Tag: staff training


Smart Talk

Training & education: Create staff expertise

March 28, 2014Caroline Pinney

A. Investing the time and effort in training and educating your sales staff has never been more essential to the growth of your business in this ever changing environment. Customer service will separate you from the big chains and big-box retailers. An essential part of customer service is education. Your staff needs to be proficient at explaining features and benefits of products so that customers can make educated decisions on what product will be best for themselves or the loved one they are buying...

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