Tag: Training
DMERT Group set to launch complex rehab certification
June 22, 2018Liz Beaulieu, Editor
WATERLOO, Iowa - The Durable Medical Equipment Repair and Training Group (DMERT Group) plans to launch a Level 2 certification for repair technicians for complex rehab technology in August.The group, a collaboration between U.S. Rehab, VGM Education and FIOS DME Repair Training, already offers a Level 1 certification for basic DME like canes, crutches, walkers, scooters, standard Group 2 wheelchairs, beds, lift chairs and standard manual wheelchairs.“(Level 2) dives into the individuality of...
Collaboration results in DMERT certification
May 22, 2018HME News Staff
WATERLOO, Iowa - The Durable Medical Equipment Repair and Training (DMERT) Group has been launched as a new certification body for the DME and complex rehab technology industry. The DMERT Group is a nonprofit organization meant to establish training guidelines and provide proper certification for repair technicians. U.S. Rehab, VGM Education and FIOS Repair Training collaborated to develop online tech training courses that are DMERT Group certified. The courses are designed to help prepare techs...
Cyber Security: Secure the human
June 21, 2016Rob Duryea
A. Your employees are your greatest asset, but when it comes to cyber security, they are also your biggest threat. According to a recent study by McAfee, 43% of all company data loss or breaches are caused by employees and only half are accidental. How do we prevent such a catastrophe? We secure the human!
Last month, we focused on how to prepare your cyber security defense, and next month we will focus on your patients/customers. This month, we'll discuss four ways you can prevent a...
U.S. Rehab revamps training program
March 17, 2015HME News Staff
WATERLOO, Iowa - U.S. Rehab, a division of The VGM Group, has revamped its popular Tech Training program to provide a “deeper dive” into repairs for power mobility equipment. The program now has two tracks: online training for newer repair techs; and in-person, advanced training for techs with two or more years of experience. Training will be provided by Richard Fuller of Richard Fuller Consulting; Elizabeth Cole, clinical director of U.S. Rehab; and Permobil, Invacare, Motion Concepts...
NST patients use app to 'master' sleep therapy
August 19, 2014HME News Staff
BOSTON - National Sleep Therapy (NST) has developed a proprietary iPad app to train new sleep therapy patients on how to use their CPAP devices, the provider announced this month.“Educators have shown that people retain new information better when: (1) they're able to proceed at their own pace; (2) they learn and retain better with visuals; (3) they feel they're in control; (4) they're engaged and feel special; and (5) they can hold the teaching device in their own hands,” stated Eric...
Training & education: Be willing to go the extra step
June 20, 2014Caroline Pinney
A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn't the only reason your customer decides to leave a store and shop online instead? What if you could keep more of your sales in house by investing more in employee education and training? A recent survey from the Kellogg School of Management at Northwestern University found that service may be the deciding factor for a customer to make...
Training & education: Keep customers in the loop
May 23, 2014Caroline Pinney
A. These days, people have constant access to the Internet. Smart phones and tablets make it easy to stay connected while on the go. Businesses that directly interact through social media have the opportunity to reach new customers and strengthen relationships with current customers through education. Educating your customers will allow consumers to build a relationship with your brand.
Social media will enable you to project your brand image across many different platforms. While each platform...
Training & education: Create peace of mind
April 25, 2014Caroline Pinney
A. You can be the reason that your customers don't lose sleep due to the fear of the unknown. You can provide the support needed to give them confidence that their decisions are being made on accurate and complete information. You can bridge the gap between random and frightening interface with the system and care coordination that produces the best outcomes for your customer. Your customers want to be confident and in control while making decisions that center around their health and well-being....
Training & education: Create staff expertise
March 28, 2014Caroline Pinney
A. Investing the time and effort in training and educating your sales staff has never been more essential to the growth of your business in this ever changing environment. Customer service will separate you from the big chains and big-box retailers. An essential part of customer service is education. Your staff needs to be proficient at explaining features and benefits of products so that customers can make educated decisions on what product will be best for themselves or the loved one they are buying...
The Summit sessions
September 21, 2012Liz Beaulieu, Editor
I just finished a wrap-up of the HME News Business Summit for the Newswire, but there's still more I want to share.
It was that kind of event.
I mean, it was great to be in an environment with providers where they had the opportunity to learn from experts (about everything from healthcare reform to private equity to retail), brainstorm with their peers in small groups (on generating revenues, cutting costs and managing employee) and chatting up those experts and those peers on a river cruise and...