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Tag: Nova Medical Products


Sue Chen

Smart Talk

Retail: Make marketing your mission

April 6, 2021Sue Chen

Q. Now that members of my local community are getting vaccinated for COVID-19, what are ways we can best market our products and services to encourage people to shop and spend in our stores? A. Marketing is the vehicle and primary communication tool to drive your retail sales. Therefore, without a marketing plan, you won’t have a strong sales strategy. In an era when consumers are bombarded with marketing and advertising just about everywhere they look and hear, the appeal, purpose and authenticity...

HME retail, Home Medical Equipment, Nova Medical Products, Sue Chen


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Retail Opportunity: Shift from selling to empowering 

Smart Talk

Retail Opportunity: Shift from selling to empowering 

March 10, 2021Sue Chen

Q. My staff is afraid of “selling” to our customers. How do I get them over the stigma of selling HME products?  A. The answer is simple, because we are not “selling” anything - we are empowering. As HME retailers, our mission is my “Golden Rule of HME Retail”: empower every customer with engagement and education.  This rule is also what customers want. In fact, 97% of consumers...

HME retail, Nova Medical Products, Sue Chen


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Sue Chen

Smart Talk

Retail opportunity: Open your website front door

February 10, 2021Sue Chen

Q. My website really needs an overhaul, but it feels overwhelming. What do I need to focus on to make my website work for my retail HME store?  A. Your website is the front door of your business. Most of your potential and existing customers will go to your website to learn about your business, connect with you and find your location. Just as someone forms an opinion about your store from the physical appearance and how they are greeted and treated when they come in, the...

HME retail, Home Medical Equipment, Nova Medical Products, Sue Chen


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Retail opportunity: Ensure safety, communication

Smart Talk

Retail opportunity: Ensure safety, communication

January 12, 2021Sue Chen

Q. As an HME retail store, what are the three most important things I need to do in this COVID retail reality? A. No retailer could have planned for 2020. It was crazy and unprecedented. When stay-at-home and lockdown orders rolled out in March and April, the HME industry, including retailers and providers, were deemed essential businesses and able to stay open. Even so, there were limitations that required continuous shifting and pivoting to keep the HME store open, surviving and thriving.  Here...

HME retail, Nova Medical Products, Sue Chen


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Business Development

Take 'people first' approach to bath safety

November 22, 2013John Andrews

Perhaps no HME category has a bigger demographic advantage than bath safety. While most of the markets skew older, bath safety is seen as a desirable product group by a wider age bracket—from baby boomers to geriatrics. The fact that the products are functional, practical and have an aesthetic appeal gives them a versatility that other categories don't have, manufacturers say.Because people of all age groups update their bathrooms periodically, adding bath safety staples like stability bars,...

American Standard, bath safety, Clarke Health Care, Nova Medical Products


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