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Tag: Employee Engagement


Heard at Heartland: Engage your employees, leverage growing demand

June 22, 2018Theresa Flaherty, Managing Editor

WATERLOO, Iowa - Whether it's medical supplies or a hot dog stand, if you want to build a world-class company, your employees need to provide exemplary service, said keynote speaker John DiJulius at the Heartland Conference last week.“Price is irrelevant,” said DiJulius, author of several books on customer service and president of The DiJulius Group, a consultant to companies like Starbucks, Chick-fil-a, and The Ritz-Carlton. “(Customers want) compassion and empathy.”That...

Competitive Bidding, Employee Engagement, Heartland Conference, Medicare, VGM

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Q&A: Building relationships, helping employees

April 20, 2016Tracy Orzel

COCONUT CREEK, Fla. - In an effort to help HME providers engage their employees, Valumatrix, a strategy, content and messaging service, launched The Fifth Element, a weekly newsletter, in April. Here's what Lynn Everard, managing director at Valumatrix, had to say about improving productivity and creating a better work/life balance.HME News: How important is employee morale?Lynn Everard: We're in an industry where we don't have the ability to raise our prices, even as the cost of business increases,...

Employee Engagement, Valumatrix

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A negative spiral that's avoidable

March 22, 2013Guest Commentary

If you read most business journals or newly released business books, you will see “employee engagement” as a prominent topic. It has become the newest in a long line of business expressions regarding the work environment. What does engagement mean?According to a Towers Perrin study, employee engagement is the willingness and ability to contribute to company success; and the extent to which employees put discretionary effort into their work, in the form of “extra time, brainpower...

Employee Engagement, Human resources

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